FAQ

General

Coastal Wilderness is a proud West Coast lifestyle brand helping to spread awareness for the coastal beauty and unique way of life that the Pacific coast has to offer. Our apparel is fit for the summer days by the ocean or the winter nights up in the mountains.

This is the only planet we have. It's a beautiful place. Our designs are inspired by nature and the outdoors, but if we keep killing the environment through global warming then it all goes away. We believe that we can help. We continue to create initiatives that allow us to give back and improve our carbon footpint and impact on the world.

Every purchase helps plant a trees around the world. We are also members of 1% for the Planet. This member means that we have committed to donating at least 1% of our annual revenue to nonprofits or causes that are making a positive impact on the world. 

The production of our products is always being considered as well. We only work with partners who use either organic, sustainable fabrics or follow practices that reduce waste and water usage. All the dyes used in our apparel is water-based.

We do not send out free items. We get a lot of interest from eager members of our community and though we wish we were big enough to provide this service. It would currently put our company out of business if we sent out items with every request.

The only exception is occasionally members of our Ambassador program will be gifted new items that we know they will like. This is part of the perks they receive for being active members of our community. If you would like to be considered for our Ambassador program, fill out an application.

Shipping policy

The final date to place orders for a very likely delivery before Xmas is 12/6/2020

We will do our best to produce and ship as many orders as possible after the cutoff, but the later the order is the less likely it will arrive before Xmas.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Due to COVID delays, these order times are extended. Please read our Adapting to COVID-19 information for update information.

We offer Free Shipping on orders over $90 USD. Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

We typically ship orders in 2-5 business days after they are placed. When your order ships, you will receive an email with a USPS tracking link. Please allow 24 hours for the link to activate. 

International customers, once your packages leaves the US, the tracking links may not update but your package is still on its way. If you have any questions about your order, email info@coastalwilderness.com.

If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at info@coastalwilderness.com making sure you quote your order number. We'll see what can be done.

Orders

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.

Yes, we certainly do. You can purchase Coastal Gift Cards here.

The gift cards are delivered by email and contain instructions to redeem them at checkout.

Our gift cards have no additional processing fees or expiration dates.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We work with two fulfillment companies, Printful and Aqiilp.

We use eco-friendly inks for our prints. These are water-based.

The majority of our products use sustainable fabrics like hemp and organic cotton. Some of our products also include recycled plastics from items like water-bottles.

We are making an effort to move all our apparel items over to sustainable fabrics. For now, you can browse our unique selection of organic products here

The majority of our items are made in the USA. Occasionally, we work with partners outside the USA.

Other

We are on the hunt for amazing partners. If you are a retailer interested in carrying Coastal Wilderness at your store, please email us at chris@coastalwilderness.com

 If you are interested in helping us spread the word about Coastal Wilderness, please submit an application to our ambassador program here.

If you have additional questions that you would like to know. We are available via our chat support in the bottom right-hand corner during regular business hours.

You can contact us through our contact page! We will be happy to assist you.